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FAQs
Q: WHAT DOES IT MEAN TO CLEAN TO THE STANDARDS?
A: In 1992, representatives from the carpet cleaning industry, the carpet manufacturing industry and the federal government all agreed upon a common set of standards for the carpet cleaning industry. These standards are referred to as the CRI standards.
It was agreed that each of these cleaning processes should include these common steps:
- Pre-Vacuum
- Pre-treat spots, stains and heavily soiled areas
- Hot water extraction
- A thorough rinse
- Furniture moving
- Complete drying within 24 hours
Q: CAN YOU GET RID OF THE PET ODOR IN MY CARPET?
A: Pet odor is a very common problem. At Buddy’s, we can help you solve your odor challenges. From minor to major odor problems we can help find the solution that works best for you.
The problem with pet odor is that is can be much deeper than it appears. Urine can easily soak into the backing of the carpet, into the pad, even in the underlayment. This creates a multi-layered problem that promotes the growth of odor-producing bacteria and can contribute to color loss in the carpet fiber.
To eliminate the odor the urine must be removed or neutralized from each affected layer.
At Buddy’s, we offer a range of solutions to help you with your pet odor problems.
Q: DOES YOUR CLEANING PROCESS SOAK THE BACKING OF THE CARPET?
A: No. We perform a restorative, deep cleaning but water does not penetrate to the backing of the carpet. Our powerful cleaning and vacuum process only leaves your carpet damp to the touch.
Q: SHOULD I HAVE MY CARPETS DRY CLEANED OR STEAM CLEANED?
A: Most major carpet manufacturers now recommend hot water extraction (steam cleaning) as the preferred method. Like the laundering of your clothes, steam cleaning is highly effective in removing soil and other contaminants from your carpet.
To most people “dry cleaning” means cleaning without water. In fact, most advertised “dry cleaning” actually uses anywhere from a little to a lot of water. That’s necessary because most soil in your carpet is water soluble. That usually means better results with a wet cleaning process. However, each process has its preferred circumstances. For the majority of residential clients, steam cleaning will deliver the most effective results.
At Buddy’s, we offer the most effective cleaning process for your situation. We custom clean for your situation. For those who prefer dry cleaning, we do offer an encapsulation process that is unique and effective.
Q: I’VE HEARD IT’S BEST TO PUT OFF CLEANING CARPETS AS LONG AS POSSIBLE AS THEY TRACK UP QUICKLY AFTERWARDS?
A: No. In fact, many of the major carpet mills recommend professional cleaning every 12 to 18 months. The build-up of soil in your carpet combined with foot traffic creates abrasion that breaks down your carpet fibers. When the soil and cleaning residue are properly extracted from your carpet re-soiling is minimized.
Q: HOW LONG DOES THE CARPET TAKE TO DRY?
A: We leave your carpet damp not soaking wet. The normal drying time can range from 4 to 6 hours depending on weather and home conditions.
Q: WHAT PROCESS DO YOU USE TO CLEAN CARPET?
A: Buddy’s is certified in all methods of cleaning and cleans according to manufacturer recommendations. Most of the cleaning we perform is the “hot water extraction” system (sometimes called steam cleaning). Most major carpet manufacturers recommend hot water extraction as the preferred cleaning method. For a list of manufacturers and their cleaning recommendations visit Manufacturer’s Recommendations and Tips.
Q: DO YOU GUARANTEE YOUR WORK?
A: Our number one priority is your family’s health and welfare. We want you happy, therefore we offer a 100% money back guarantee. If you are not thrilled with the cleaning experience, we will rush back to your home to make it right -no charge, no obligation! If you are still unimpressed, we will refund your money.
Q: HOW SAFE ARE YOUR CLEANING AND PROTECTION METHODS?
A: All of our products are bio-degradable and approved through the Carpet & Rug Institute. They are low VOC, NMP-free and low impact, green products. We have the safety of our clients at heart in everything we do. All of our cleaners are thoroughly rinsed out during our 12 step cleaning process.
Q: WHAT ARE THOSE BLACK LINES AROUND THE BASEBOARDS AND UNDER DOORWAYS?
A: You may have experienced these dark lines especially if you have a light colored carpet. Soil filtration is caused as air moves between the carpet and baseboard or under a closed door. Sometimes it is evident around air vents also. As the air passes through the edge of the carpet pile, the microscopic soiling is deposited on the edge. Soil filtration occurs over a period of time and is not noticed until a significant build-up has occurred.
Soil filtration is difficult to remove.
The soil particles are deposited deep into the carpet pile, even on the backing of the carpet. Because the carpet often extends under the baseboard it is difficult to remove all of the filtrations. A significant amount can be removed with special products, time and effort.
